CHANGE OF MIND

We do not offer refunds or exchanges for change of mind. Please choose carefully before purchasing, and don't hesitate to contact us prior to ordering if you have any questions about a product.

 

FAULTY OR DAMAGE PRODUCTS

Every item is quality-checked by our team at Studio Edit before dispatch. In the unlikely event your item arrives damaged or faulty, please contact us within 7 days of receiving your order at hello.studioedit@outlook.co.nz, quoting your order number and including photos of the damage or fault.

To be eligible for a replacement, the item must be:

• Unused and in its original condition
• Returned in its original packaging
• Accompanied by proof of purchase

Once your claim is reviewed and approved, we will send a replacement free of charge, subject to stock availability. If a replacement is not available, we will offer a full refund to your original payment method.

This policy does not cover damage resulting from normal wear and tear, misuse, or incorrect handling after delivery.

 

CUSTOM ORDERS

Custom and made-to-order items are not eligible for change-of-mind returns or refunds. Our faulty product policy above still applies to custom orders.